Dear Angry Lemonade Man,

I have never been more shocked by a problem and its outcome than I have been with this one. When I poured the gallon of lemonade for you, I was not lying when I told you I poured it for you myself. Nor was I lying when I said that it was lemonade. We use three ingredients: lemon juice, water, and sugar. It is very very hard for us to confuse any of these ingredients with another. Needless to say, I felt proud when you were thankful for the extra mile we took in making sure you got the lemonade you wanted.

Fast forward to 6 hours later:
My co-worker runs up to me telling me the Angry Lemonade Man has returned and this time he is indeed angry. As a shift leader, I could not run away from this situation or get anyone else to solve this problem. I was on my own. I must admit, it was very intimidating when you slammed that gallon of lemonade down on the counter and bellowed, "This isn't funny guys!" I tried to assure you that yes, I had watched that lemonade be made, I had poured it myself, and no, no diet lemonade had been mixed up in it. That was Chick-fil-A quality lemonade.

I wanted to fight you on it, but then I remembered my job is to solve and listen, not to fight. I offered a refund, you declined. You wanted your gallon of REAL lemonade. I asked if you could wait for it while I made a new batch, you agreed.

To tell you the truth, the second gallon of lemonade I got you actually came from the same batch of lemon juice we made for your first one. But I poured it into the machine instead of the pitchers so you would find comfort in seeing it be poured from the machine. And when I had you taste it first, I was expecting you to tell me it still tasted horrible. I was surprised when you said it tasted better. Hmm.

In the end, YOU ended up thanking ME and telling me you appreciated what I did for you. I had not expected this. Had not seen it coming. An angry customer calming down and even thanking us that we did this for you. The norm is for you to grab that gallon and storm off. So when I stood in front of you gaping for a little bit, I hope you realized it was out of awe and respect. You ended up teaching me more than I expected that day. A tiny part of me is a little bit less bitter at rude customers. Maybe you had a hard day and a sip of crappy lemonade pushed you over the edge? Maybe you just needed someone to take you seriously and pour you some lemonade the right way. Either way, I'm glad I came across you today. It was actually worth it.

Sincerely,
your Chick-fil-A server

loving this song. love the lyrics.

"Run far away
So I can breathe
Even though you're far from suffocating me
I can't set my hopes too high
'Cause every hello
Ends with a goodbye

But you're so hypnotizing
You've got me laughing while I sing
You've got me smiling in my sleep
And I can see this unraveling
Your love is where I'm falling
But please don't catch me"

--Catch Me by Demi Lovato
These Disney kids are pretty wonderful.

I Try...

I try to do my school work. I end up watching the TV shows I missed.
I try to read for my own pleasure. I need to read the romanticism poetry I'm required to read.
I try to hang out with friends I haven't seen in awhile. I hang out with other friends I haven't seen in awhile.
I try not to drink coffee. I buy a tall white mocha (hot or iced depending on the weather).
I try to do well in school. I procrastinate.
I try not to skip biology. I am behind in biology.
I try to get out of work early. I get tricked to staying until closing. Again.

I try to write in my journal. And I try to write here.

Balance is so hard. This is why we give it up and we end up juggling. It's half balancing and half throwing things up in the air. Mm, the joys of college.

Overall, it was a good day today. School from 8:30 a.m. - 6:45 p.m. Went geocaching with friends during break. Didn't get pancakes. :(   Wasn't able to take a nap in my car so I compromised by buying coffee. Tried two sudoku puzzles; finished neither. Didn't skip any classes. Got a free pencil from a classmate in biology class. Filled up on gas. Ate Chick-fil-A. Went home.

Yup. Not much brain power tonight folks. Good night and good bye.